Noticed that support is easy to use and works well but I noticed one thing that could be useful for both user and staff. If when you submitted a support ticket you could see your place in queue then I believe it would have fewer questions coming to staff and also give some clarity to users on how long it might take. This way they could go and check every now and then and see how far away they are from getting there support ticket answered.
If this is already a feature and I completely missed it. I'm dumb and I'm sorry.